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Elements and Performance Criteria

  1. Confirm organisation competitive systems and practices status
  2. Develop an open environment
  3. Identify significant issues
  4. Proactively resolve issues
  5. Monitor ongoing situation

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Key personnel for communication include one or more of:

managers

supervisors

workforce delegates

key opinion shapers, such as employees with specialist technical knowledge.

Formal mechanisms for communication include one or more of:

noticeboards

employee circulars

consultative committees

staff associations

union representatives

team leaders.

Stakeholders include one or more of:

team members

personnel officers

industrial officers

union delegates

production management

human relations management

financial management

engineering/technical personnel.

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more work areas, to:

identify the processes used and scope of products/services supplied by the organisation and the deliverables expected by customers

relate processes and products/services to the competitive systems and practices implementation process and the stage of implementation

communicate and gain support for changes made as a result of the implementation of the competitive systems and practices

develop formal and informal channels of communication, including feedback mechanisms

proactively resolve issues and problems raised by people with the competitive systems and practices implementation process.

Knowledge Evidence

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to manage relationships, including knowledge of:

competitive systems and practices tools used in own workplace

work health and safety (WHS) and regulatory requirements, codes of practice, standards, risk management and registration requirements relevant to the task

change implementation contacts and procedures for the organisation

employee assistance mechanisms in the organisation

current processes and principles of operation sufficient to enable communication with others on the impact of competitive operational changes

sources of data on the process/plant and possible applications to information distribution

methods of determining own skill needs and developing skills.